If your return Qualifies, we will issue an RMA number and provide you with an address and return instructions We must receive the product with 20 days of RMA issuance.
All returns must be approved by goodinsight-lighting.com and the return Merchandise Authorization ('RMA") number you are issued must be clearly marked on the outside of the box.
Return product must not have been used, installed or modified in any way. They must be in their original cartons and boxes and shipped with sufficient packaging material to ensure that they are resalable. All ancillary
items must be returned also and be in salable condition.
Return shipping is the responsibility of the customer.
Special orders and custom kelvins and custom beam angles products are sold as a final sale. These orders are non returnable or refundable under any circumstances.
Cut products, such as strip lighting is non refundable.
Special orders and sales are non refundablen returnable
After 20 days, A restocking fee 20% may be applicable plus the cost of the shipping will be withheld from the refund for products without manufacturer's defect.
We are not responsible for product returned without an RMA number.
Goodinsight-lighting.com reserves the right to substitute comparable styles if necessary to satisfy the exchange, based on stock on hand.
All orders over $ 2000.00 are non refundable for credit under any circumstances and does not qualify for our 20 day money back program.